At Cut Plastic Sheeting we pride ourselves on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction.
Lost, Damaged or Faulty Items
If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01752 897921. We will then arrange the best course of action to take.
If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.
14 Day Returns Policy
If for any other reason you want to return a standard product to us, we offer a 14 day returns policy. Bespoke items (where you have specified the width and height of the material) cannot be returned to us unless they are clearly faulty.
Please complete a Returns Form before returning any goods and return the item - unused and in its original packaging - within 14 days of receipt.
We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parceline for larger items, with adequate insurance to cover the value of the item.
To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return.
Your statutory rights are not affected by the above terms and conditions.
We pride ourselves on the high level of customer care that we provide. However, we will take complaints very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively.
If you have a complaint please email [email protected] or telephone 01752 897921 detailing the following:
We will endeavour to respond to your complaint within a maximum of 48 hours, providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed of its progress if this is the case). All complaints will be kept strictly confidential.