The below rates are for standard UK postcodes. The total cost of delivery for your order will be shown before you submit your credit card details, or confirm your order.
|Delivery Service||Est. Despatch Time||Cost (exVAT)||Cost (incVAT)|
|Standard||3 - 6 working days||FREE||FREE|
|Express**||2 - 3 working days*||£12.95||£15.54|
|Nominated (Mon-Fri) (currently Unavailable)||N/A||£20.00||£24.00|
|FREE STANDARD DELIVERY ON ALL ORDERS|
We aim to deliver all orders on time however due to high demand at present there might be a slight delay
Please Note: Some postcodes (e.g. Isle of Wight and Scottish Highlands, N Ireland) incur excess shipping charges and we reserve the right to request this from our customers before shipment. Should you decide you do not want to incur this additional cost, you may cancel your order with no costs being incurred.
Delivery times exclude weekends and Bank Holidays
*For orders placed before 12pm (Midday). For orders placed after 12pm (Midday) this service is 3 - 4 working days.
**Express delivery is available on certain products only. You may select your shipping option during the checkout.
All delivery deadlines are subject to stock availability - in the unlikely event that we cannot meet your delivery expectations we will contact you immediately to make alternative arrangements. If you are unhappy with what we can offer then you are entitled to a full refund no questions asked.
Sample delivery rate
All samples are delivered free of charge.
How quickly will my order arrive?
We now offer several delivery services to best suit our customers needs. Please see the shipping rates table for estimated delivery times associated with each service.
We are very proud of our excellent customer service so if you have a deadline, or require your order delivered to a non-mainland UK address which may take slightly longer, please do not hesitate to contact us on 01752 917434 or firstname.lastname@example.org for more information
Nominated Delivery (request a delivery date)
Our nominated delivery service allows you to specify a day which your order is delivered on. Simply select nominated delivery in the checkout and then choose the date most convenient for you.
If your order is placed before 12pm (Midday) then the earliest available date will be 4 working days from the current date. If your order is placed after 12pm (Midday) then the earliest available date will be 5 working days from the current date.
Sundays and Bank Holidays are not available for nominated delivery. Currently nominated delivery is only available for UK mainland addresses only.
Collect in person
If you wish to collect your order in person from our premises in Devon, there is an option to do so during the checkout process. All orders collected in person will not incur a delivery charge.
Special delivery instructions
If you have any special instructions for delivery, please include them in the ‘special instructions’ section at the checkout.
How is my order packaged?
We take great care to package all items and have an exceptionally low breakage rate.
Where necessary, larger orders may arrive on a pallet to avoid damage.
What couriers do you use?
We use two couriers, and which one your order arrives with will depend on how big your order is. For any order under 1m x 1m, we use DPD. For any orders over 1m x 1m, we will use TNT.
Will I need to sign for my order?
Yes, both our couriers will require a signature upon delivery.
How can I track the status of my order?
During the order process you will receive several emails updating you on the process of your order, including when it has been dispatched. If you require any more information, please contact our customer service team on 01752 917434.
I have a query regarding my delivery?
If you have any queries regarding delivery please ring our team on 01752 917434. If we cannot deliver your order within the specified period, we shall make every effort to contact you and inform you of the expected delivery date for your order. If we cannot agree a delivery date with you, you can cancel your order and receive a full refund for it.
What do I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately on 01752 917434 and we will arrange the best course of action to take. More information can be found in our returns policy.