Returns | Cut Plastic Sheeting meeting customer satisfaction

Return Policy

At Cut Plastic Sheeting we pride ourselves on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction.

Lost, Damaged or Faulty Items

If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01752 917434. We will then arrange the best course of action to take.

If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.

Material Inspection and Installation Clause:

It is imperative that the purchased material be thoroughly inspected prior to installation. Any damage, defects, or discrepancies with the material must be identified and reported before the installation process begins. In the event that damage or any issues with the material are discovered after the installation has taken place, Cut Plastic Sheeting will regrettably be unable to provide a refund or arrange for a replacement of the order.

14 Day Returns Policy

If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01752 917434. We will then arrange the best course of action to take.

If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.

14 Day Returns Policy

If for any other reason you want to return a standard product to us, we offer a 14 day returns policy. Bespoke items (where you have specified the width and height of the material) cannot be returned to us unless they are clearly faulty.

Please contact us on info@cutplasticsheeting.co.uk or 01752 917434 before returning an item.

*Please note; as you are viewing our colour material online, the colour you receive in real life may differ. We recommend that before you purchase sheet material with us, you acquire a sample to avoid any disappointment with the colour choice you have made. We are unable to accept returns and refunds for bespoke sheets if you are unhappy with the received colour. However, if the colour completely differs or has been miscommunicated, it is at our discretion how to proceed.

We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parceline for larger items, with adequate insurance to cover the value of the item.

To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return.

Your statutory rights are not affected by the above terms and conditions.

Returns address:

Returns Department
Cut Plastic Sheeting
The Display Works
Lee Mill Indust Estate
Ivybridge
Devon
PL21 9GE

Cancellations

You must inform our team if you wish to cancel your order as soon as possible. If you have ordered a custom item, we will need to check if it has been manufactured/fabricated yet in order to cancel and refund your order.

If your product has not been despatched but has already been cut or customised, you cannot receive a refund.

Complaints Procedure

We pride ourselves on the high level of customer care that we provide. However, we will take complaints very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively.

If you have a complaint please email info@cutplasticsheeting.co.uk or telephone 01752 917434 detailing the following:

  • Description of goods (please make this as informative as possible)
  • Contact name and telephone number and/or email address

We will endeavour to respond to your complaint within a maximum of 48 hours, providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed of its progress if this is the case). All complaints will be kept strictly confidential.